Fuel Delivery Terms & Conditions
We usually dispatch orders the same or next day & you should receive delivery within 3-4 working days of dispatch.
A daytime contact phone number is required to organise any delivery.
Delivery is made by a lorry with tail lift. The pallet is transported on a pump pallet truck from the roadside to your driveway entrance. Due to the weight of the pallet they cannot be moved on gravel drives etc. Only on hard firm, level surfaces.
If you have a shingle or grass driveway the pallet will be left at the front of that driveway.
The driver is not responsible for handling the bags so please ensure that you have the labour available to do so. However they will usually make every effort to get the pallet where you want it, within reason
If you can only be reached by sharp bends, narrow driveways etc. you must inform us when ordering, as alternative arrangements may need to be made.
The pallet / crate is non returnable.
We contract the delivery out to a pallet delivery company and are not liable for any damage caused by this company.
We will accept returned goods within 7 days of delivery that are in undamaged, unopened & unused condition. All goods must be returned to our premises. We accept no responsibility for your costs of returning the goods.
If a delivery is attempted and failed (due to either there not being somewhere suitable to leave the pallet, or no authorization given to leave the pallet) then you will be 100% liable to any costs that will occur with re-delivery.
You must not buy non-smokeless fuel e.g. house coal to be burnt in a smoke control area e.g city centres (check with local your authority). Unless it is to be burnt on a DEFRA exempt appliance.
A.E.PRENTICE do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes